Emotional Intelligence: The Six Human Needs
In this course, we explore the six critical and practical human needs which drive our behaviour on a daily basis. These needs form a fundamental understanding of how your team tick as well as what makes them different.
An Introduction to Developing Goals, Critical Success Factors & KPI's
How to create a set of goals, critical success factors and KPI's for you and your team. It's time to create progressive accountability in your business & life.
Building Relationships in the Workplace
A course focusing on the 3 key fundamental relationships of business. A foundation course to get you on the path to building your network, making more impact on others and exponential career growth.
The Ingredients of a First Class Waiter
In this module, we take a look at the attributes of the finest waiters across the world. These attributes we call the ingredients of a first class waiter. People who embody these attributes are the true professionals of hospitality.
Waiter Excellence: Hard Skills
This module looks at the hard skills that are important to every service professional.
Taking Disciplinary Action Against Employees
This byte-sized mini-workshop is to help you gain a better understanding of the principles and techniques necessary when an employee had done something wrong, and how to go about taking the correct actions in disciplining them.