Course curriculum

  • 1

    Introduction

    • What is an Administrative Assistant?

    • Main Job Tasks and Responsibilities

    • Key Competencies

    • What will we cover?

  • 2

    Telephone Etiquette

    • Telephone Etiquette

    • Telephone Etiquette Questions

  • 3

    E-mail Etiquette

    • E-mail Etiquette

    • E-mail Etiquette Questions

  • 4

    How to Maintain Electronic & Hard Copy Filing Systems?

    • Introduction: How to Maintain Electronic & Hard Copy Filing Systems?

    • Manual Filing

    • Electronic Filing

    • How to Maintain Electronic & Hard Copy Filing Systems? Questions

  • 5

    Handling Mail

    • The Steps: Handling Mail

    • Step 1

    • Step 2

    • Step 3

    • Step 4

    • Step 5

    • Step 6

    • Step 7

    • Handling Mail Questions

  • 6

    Maintaining a Diary

    • The Purpose of using a Diary System?

    • The different types of diary system's

    • Why should you obtain relevant information?

    • What information is needed to make diary entries?

    • Why should you prioritise requests?

    • Why should you try to balance the needs of all those involved?

    • Why should you communicate changes to those affected?

    • Why should you keep a diary system up to date?

    • Problems and Solutions for New Requests

    • The purpose of following security and confidentiality procedures

    • Maintaining a Diary Questions

  • 7

    Arranging meetings and appointments

    • Introduction: Arranging meetings and appointments

    • Rule 1

    • Rule 2

    • Rule 3

    • Schedule client meetings more efficiently.

    • Arranging meetings and appointments Questions

  • 8

    Making Travel Arrangements

    • Introduction: Making Travel Arrangements

    • Preliminary Itinerary

    • Flight Times

    • Trip Packages

    • Car Rental

    • Find a Conveniently Located Hotel

    • Get Approval

    • Gather all Travel Documents

    • Making Travel Arrangements Questions

  • 9

    Taking Minutes

    • Introduction: Taking Minutes

    • Preparing in Advance

    • Taking Meeting Notes

    • Transcribing the Minutes

    • Using Meeting Minutes Templates

    • Taking Minutes Questions

  • 10

    Time Management

    • Benefits of Time Management

    • List of Tips for Effective Time Management

    • Implications of Poor Time Management

    • Time Management Questions