Course curriculum

    1. What is an Administrative Assistant?

    2. Main Job Tasks and Responsibilities

    3. Key Competencies

    4. What will we cover?

    1. Telephone Etiquette

    2. Telephone Etiquette Questions

    1. E-mail Etiquette

    2. E-mail Etiquette Questions

    1. Introduction: How to Maintain Electronic & Hard Copy Filing Systems?

    2. Manual Filing

    3. Electronic Filing

    4. How to Maintain Electronic & Hard Copy Filing Systems? Questions

    1. The Steps: Handling Mail

    2. Step 1

    3. Step 2

    4. Step 3

    5. Step 4

    6. Step 5

    7. Step 6

    8. Step 7

    9. Handling Mail Questions

    1. The Purpose of using a Diary System?

    2. The different types of diary system's

    3. Why should you obtain relevant information?

    4. What information is needed to make diary entries?

    5. Why should you prioritise requests?

    6. Why should you try to balance the needs of all those involved?

    7. Why should you communicate changes to those affected?

    8. Why should you keep a diary system up to date?

    9. Problems and Solutions for New Requests

    10. The purpose of following security and confidentiality procedures

    11. Maintaining a Diary Questions

About this course

  • $12.00
  • 57 lessons
  • 0 hours of video content