An Introduction to Developing Goals, Critical Success Factors & KPI's
How to create a set of goals, critical success factors and KPI's for you and your team. It's time to create progressive accountability in your business & life.
Building Relationships in the Workplace
A course focusing on the 3 key fundamental relationships of business. A foundation course to get you on the path to building your network, making more impact on others and exponential career growth.
The Ingredients of a First Class Waiter
In this module, we take a look at the attributes of the finest waiters across the world. These attributes we call the ingredients of a first class waiter. People who embody these attributes are the true professionals of hospitality.
Taking Disciplinary Action Against Employees
This byte-sized mini-workshop is to help you gain a better understanding of the principles and techniques necessary when an employee had done something wrong, and how to go about taking the correct actions in disciplining them.
Types of Rules & Particular Offences
This module gives an overview of the types of rules in workplaces and where to find them. The content will also assist you in identifying, labelling and drafting of charges for mistakes employees make.
Preparing for a Disciplinary Hearing
In this byte-sized module, we look at enabling you to issue a charge sheet, arrange a Chairperson, handling matters relating to representation and preparing your witness for a disciplinary hearing.