Course Overview


Course curriculum

  • 1

    Orientation: Welcome from RCA

    • Welcome from RCA

  • 2

    Introduction to Service Culture

    • Service Culture: An Introduction

    • Developing a Customer Focused Culture

    • Module 1 Assessment

    • Activity: The Culture in your Company

  • 3

    Introduction to the Three Relationships

    • Introducing the 3 Relationships

    • The Three Relationships in Hospitality: Why they are Important.

    • 5 Key Human Needs

    • Rating My Relationships

    • Activity: Rating My Relationships

  • 4

    Me and my Colleagues

    • The Foundations of a Healthy Colleague Relationship

    • Applying the 5 Needs

    • Building Colleague Relationships

    • Introducing the next video...

    • How to Reduce Conflict

    • A Moment of Honesty

    • Understanding Conflict

  • 5

    Me and my Customers

    • The Foundations of a Healthy Customer Relationship

    • Applying the 5 Needs

    • Being the Customer's Favourite rather than the Best

    • Customer Relations Questions

    • Customer Information

    • The Importance of Customer Information

  • 6

    Me and my Product

    • The Product Relationship

    • 4 P's of Selling

    • 4 P's of Selling

    • Questions on Selling

    • Selling Exercise

Pricing

Quoted fees are per individual learner. Should you wish to enroll multiple individuals, please click on the link below.

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