Why This Course?

Develop specific Leadership skills to thrive in the Service Environment

Course curriculum

    1. Welcome from Tinashe

    2. The WHY behind this Course

    3. Additional Information

    1. Why we do what we do

    2. Assessment: Why we do what we do

    3. Organisational Values and Behaviours

    4. Activity: Understanding your Organisational Values

    5. Roles and Skills of a Manager

    6. Types of Managers

    7. Activity: What Type of Manager Are You?

    8. Styles of Management

    9. Adapting Management Styles

    10. Activity: Identifying your own Management Style

    11. Module 2: Assessment

    1. Leadership vs Management

    2. Activity: Manager or Leader?

    3. The Five Levels of Leadership

    4. Module 3: Assessment

    1. Attributes & Attitudes of Effective Managers

    2. The Challenges of Managing People

    3. Managing People

    4. Activity: Understanding your approach

    5. Management by Walking Around

    6. Module 4: Assessment

    1. Managing New Staff

    2. Problem Solving

    3. Activity: Problem Solving in your Context

    4. Maintaining Team Cohesion

    5. Maintaining Team Motivation

    6. Activity: Maintaining and increasing your team's motivation

    7. Module 5: Assessment

    1. Dealing with Burn Out

    2. Culture Development

    3. Activity: Defining your organisational culture

    4. Developing Empathy

    5. Activity: Empathizing with Staff

About this course

  • $38.00
  • 38 lessons
  • 0 hours of video content

Course Fee