Course curriculum

    1. Welcome to the Course

    2. Overview of the Course

    3. How to Maximise the Value of this Course

    1. Introduction

    2. Defining a Memorable Golf Experience

    3. Defining a Memorable Golf Experience

    4. The Purpose of an Exceptional Gate to Gate Experience

    5. The Behaviours required for an Exceptional Experience - Part 1

    6. Your Interpretation of the Behaviours - Part 1

    7. The Behaviours required for an Exceptional Experience - Part 2

    8. Your Interpretation of the Behaviours - Part 2

    1. Introduction to the Booking Experience

    2. Telephonic Service: Setting the Right Expectation

    3. Speaking with Confidence

    4. Telephonic Service Checklist

    5. Test Your Knowledge

    1. Welcome to the Meet & Greet Segment

    2. An Introduction to the Arrival Experience

    3. Understanding the real difference between a Member vs Visitor Golfer

    4. Meet & Greet Checklist

    5. Your Arrival Experience Assignment - Visitor

    6. Your Arrival Experience Assignment - Non-Golfer

    7. Your Arrival Experience Assignment - Member

    1. The Principles of an Exceptional Locker Room Experience

    2. An example of how it is done...

    3. Welcome to the Locker Room Segment

    4. The Locker Room Assignment

    1. The Place and Relevance of the Golf Shop in the Overall Golf Experience

    2. The most impressive Golf Shop Operation in the World

    3. Golf Shop Assignment

About this course

  • $30.00
  • 47 lessons
  • 1 hour of video content

Team Enrollment

Should you wish to enroll multiple people, leave your email address below and we will be in touch to provide group pricing.

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