Welcome

The online mystery shopper course provides individuals with an overview of how to effectively work as a mystery shopper.

Course curriculum

  • 1

    Introduction

    • What is Mystery Shopping?

    • What Makes a Good Mystery Shopper?

    • Key Accountabilities

    • Skills and Behaviours of a Mystery Shopper

    • Questions

  • 2

    Responsibilities of a Mystery Shopper

    • Responsibilities of a Mystery Shopper

    • Question

  • 3

    The Importance of a Mystery Shopper to a Business

    • The Importance of Mystery Shopping to a Business

    • Question

  • 4

    Mystery Shoppers

    • Mystery Shoppers

    • Earning Potential

    • Working Hours

    • Working Off Site

    • Finding Mystery Shopper Jobs

    • Contacting Mystery Shopping Providers

    • Mystery Shopper tips

    • Questions

  • 5

    Types of Mystery Shopping

    • Types of Mystery Shopping

    • What is Video Mystery Shopping?

    • In Person Mystery Shopping

    • What is Telephone Mystery Shopping?

    • Multiple Touchpoint Mystery Shopping

    • What is Audio Mystery Shopping?

    • Online Mystery Shopping

    • Question

  • 6

    Assignments/Visits

    • Assignments/Visits

    • What does a typical mystery shopping assignment involve?

    • Mystery Shopping Assignment Venues

    • The Mystery Shopping Assignment Process

    • Questions

  • 7

    Reports/Feedback

    • Report Writing

    • Questions

  • 8

    Assignment

    • Final Assignment

Course Fee