Welcome

The online mystery shopper course provides individuals with an overview of how to effectively work as a mystery shopper.

Course curriculum

    1. What is Mystery Shopping?

    2. What Makes a Good Mystery Shopper?

    3. Key Accountabilities

    4. Skills and Behaviours of a Mystery Shopper

    5. Questions

    1. Responsibilities of a Mystery Shopper

    2. Question

    1. The Importance of Mystery Shopping to a Business

    2. Question

    1. Mystery Shoppers

    2. Earning Potential

    3. Working Hours

    4. Working Off Site

    5. Finding Mystery Shopper Jobs

    6. Contacting Mystery Shopping Providers

    7. Mystery Shopper tips

    8. Questions

    1. Types of Mystery Shopping

    2. What is Video Mystery Shopping?

    3. In Person Mystery Shopping

    4. What is Telephone Mystery Shopping?

    5. Multiple Touchpoint Mystery Shopping

    6. What is Audio Mystery Shopping?

    7. Online Mystery Shopping

    8. Question

    1. Assignments/Visits

    2. What does a typical mystery shopping assignment involve?

    3. Mystery Shopping Assignment Venues

    4. The Mystery Shopping Assignment Process

    5. Questions

About this course

  • Free
  • 33 lessons
  • 0 hours of video content

Course Fee