Welcome
The online mystery shopper course provides individuals with an overview of how to effectively work as a mystery shopper.
Course curriculum
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1
Introduction
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What is Mystery Shopping?
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What Makes a Good Mystery Shopper?
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Key Accountabilities
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Skills and Behaviours of a Mystery Shopper
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Questions
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2
Responsibilities of a Mystery Shopper
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Responsibilities of a Mystery Shopper
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Question
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3
The Importance of a Mystery Shopper to a Business
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The Importance of Mystery Shopping to a Business
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Question
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4
Mystery Shoppers
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Mystery Shoppers
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Earning Potential
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Working Hours
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Working Off Site
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Finding Mystery Shopper Jobs
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Contacting Mystery Shopping Providers
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Mystery Shopper tips
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Questions
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5
Types of Mystery Shopping
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Types of Mystery Shopping
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What is Video Mystery Shopping?
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In Person Mystery Shopping
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What is Telephone Mystery Shopping?
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Multiple Touchpoint Mystery Shopping
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What is Audio Mystery Shopping?
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Online Mystery Shopping
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Question
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6
Assignments/Visits
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Assignments/Visits
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What does a typical mystery shopping assignment involve?
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Mystery Shopping Assignment Venues
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The Mystery Shopping Assignment Process
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Questions
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7
Reports/Feedback
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Report Writing
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Questions
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8
Assignment
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Final Assignment
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Course Fee
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Free
Launch special