Everything a new Showroom Manager needs to know

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Course curriculum

1. Store Manager Job Profile
2. FY22 KPAs for Coricraft store managers
1. Contact list Execs to Medical
2. Contact List -Retail
1. CODE_OF_BEHAVIOUR
2. Schedule of Transgressions
3. 2.8 Drug testing consent
4. 6.6 Workplace smoking policy
5. 6.14 Computer, Internet and Email Usage Policy
6. 7.1 Annual Leave Policy
7. 8.3 Sexual and other Unlawful Harassment Policy
8. 8.20 Employee Incapacity Policy and Procedure - Work Performance
9. 8.27 Reverse charge policy
10. Pay day Policy
11. Social media Policy
12. 5.3 Termination Pay Policy
13. Clean Desk and clear screen policy
14. Commission Policy presentation
15. Commission quiz
16. Retail Policy - Commission Policy (002)
17. Retail Store Rules:
18. Grievance Policy and Procedure Guideline
19. Grievance discussion form
20. Lodgment of a grievance
21. Notice to attend a grievance hearing
22. Conflict of Interest and Gift Policy July 2021
23. ER Training
24. Employee Relations Quiz
25. Days Off Process
26. Working Hours Q&A Session 1
27. Days Off Process
28. Workplace Romance
29. Tapestry Store Policies and Procedures- Document Storage
30. How to become FICA Compliant
1. Factory Walk Request
2. OPS DBN - who to contact when
3. OPS JHB - who to contact when
4. OPS CT - who to contact when
1. EMT Presentation
2. VIDEO: EMT Discussion video
3. EMT Introduction
4. Coricraft Retail Policy_01 Store Management - D. EMT Action Plan
5. sales Admin Skills_Customer Updates Managers Version
1. Sales Order Creation - Presentation
2. OPS POL 11 - Delivery SKU Selection
3. Copy of How to _ Delay a Manufacture Sales Order
4. Terms and conditions powerpoint part 1
5. Coricraft Terms and Conditions 2022-05-27 Retail
6. Coricraft Terms and Conditions 2022-05-27 ONLINE
7. Consumer Protection Act 68 of 2008
8. Electronic Communications and Transactions Act, 2002.
9. Terms part 1: quiz
10. Terms and conditions Part 2
11. Quiz:Terms and conditions 2
12. Coricraft Retail Policy_20 Selling Tools -A.Quotes v3
13. Quote Policy Quiz
14. How to work with the Sales Order Checklist
15. Coricraft Retail Policy - Storage and Handling/Cancellation Fees
16. Storage and Handling/Cancellation Fee Quiz
17. Coricraft Retail Policy_02 Effectively Setting up a Sales Order . B. Discounts
18. Understanding Frequently Used Discount Codes
1. How to log out of Syspro 8 Correctly
2. How to add hoisting fee in Syspro 8
3. How to Add a SKU code to a Warehouse
4. How to Link a Protection SKU to Your Warehouse
5. Step by Step: How to link a Protection SKU to Your Warehouse
6. Maintenance Submission Request Process
7. How to find a GL Code
8. How to Read Customer's Account
9. How to Read Customer's Account 2
10. How to Clear Cash Accounts
11. VIDEO: How to - Create a Purchase Order
12. How to load a Purchase Order : Non-Stocked Item
13. How to - Receive in a Purchase order - GRN
14. How to - RePrint a GRN Document
15. How to - Reverse a Incorrect Purchase Order that has been GRNd in.
1. Trade update Meeting no 1
1. How to use Microsoft Teams
2. Microsoft Teams Navigation - Cori Showrooms
1. VIDEO :Training Factory dashboard SKU Pending, Suspense orders, Discount reports
2. Forms Media Objective/ Process
3. Showroom consumable list working document
4. QUIZ: Ordering from Forms Media
5. POS Ordering
6. Regulation_Update
7. Coricraft Retail Policy_02 Non-Stock Movement_A. Expenses
8. VIDEO: Expenses
9. Showroom GL codes
10. 7.5 Annual Leave
11. Step by Step- Marketing Consumable Request
12. Refresher - Reverse a Incorrect Purchase Order that has been GRNd in.
13. Disable Chrome Password Saving
1. TRAINING: SKU Pending, Suspense orders, Discount reports
2. VIDEO LINK: Credit notes, exchange, create customer, customer query, inventory query
3. Purpose of Stocktake
4. Purpose of a Back Order Review
5. BOR Policy and Procedure
6. BOR Tips and Pointers
7. Step by step description of the Back Order Review process
8. VIDEO: How to - Create a Back Order Review
9. Back Order Review - system quiz
10. Stock Management - Clearance Centre Guidelines
11. VIDEO: How to - Create a Purchase Order
12. VIDEO:How to - RePrint a GRN Document
13. VIDEO:How to - Reverse an Incorrect Purchase Order that has been GRNd in.
14. VIDEO: Credit
15. Pull SCT Picklist
16. Quiz: SCT picklist
17. Customer collections
18. VIDEO: BRX Truck code
19. Receive GIT: Step by Step
20. 6 - Stock Movement - A - POLICY
21. 6 - Stock Movement - B - TEMPLATE - Manual Book Register
22. 6 - Stock Movement - C - TEMPLATE - Breakages F014 Form
23. 6 - Stock Movement - D - MODULE - Adjustments
24. 6 - Stock Movement - E - TEMPLATE - Variance Sheet
25. 6 - Stock Movement - F - TEMPLATE - Sectionals Week 1
26. 6 - Stock Movement - F - TEMPLATE - Sectionals Week 3
27. 6 - Stock Movement - F - TEMPLATE - Sectionals Week 2
28. 6 - Stock Movement - F - TEMPLATE - Sectionals Week 4
29. What are the benefits of maintaining good stock management and a well-organised storeroom?
30. Syspro PO and GRN Recording
31. Manual Order book - How to complete when offline (1)
32. Copy of Coricraft Stock Take Policy & Procedures
33. Stock Take Quiz
34. Coricraft Retail Policy_12 How to manage showroom inventory A. Stocktake Preparation
35. Coricraft Retail Policy_12 How to manage showroom inventory APPENDIX A Stocktake Issue Control
36. Coricraft Retail Policy_12 How to manage showroom inventory APPENDIX B Stocktake File Index
37. Coricraft Retail Policy_12 How to manage showroom inventory B. Conducting the Stocktake
38. Coricraft Retail Policy_12 How to manage showroom inventory APPENDIX A Stocktake Issue Control
39. Creating a Credit Note for Direct Returns
40. Updated Process for Full Syspro Stock Take Selection to Exclude Cori Guard
41. Copy of Coricraft Retail Policy_12 How to manage showroom inventory A. Stocktake Preparation
42. OPS - 100 Placing orders Allowed Warehouses to place free stock and BO Review dd 2 Jul 2021
43. OPS POL 101 - BRX - Customer order Collections from Retail stores
1. Coricraft Retail Policy_03 Store Mgmt_A. Store Mgmt Checklist
2. Coricraft Retail Policy_01 Store Management - A. Store Management Checklist
3. Coricraft Retail Policy_01 Store Management - B. Store Handover Checklist
4. Coricraft Retail Policy_01 Store Management - C. Showroom Monthly Sign-off
1. Copy of Regulations - Environmental
2. Copy of Regulations - Ergonomics
3. Copy of Regulations - Driver Machinery
4. Copy of Regulations - Electrical Installation
5. Copy of Regulations - Electrical Machinery
6. Copy of Customer Injuries
7. OHS-RT-FA_001 Incident Report (Customer Injuries) (Rev. 01) (Blank Form)
8. OHS-RT-FA_001 Incident Report (Customer Injuries) (Rev. 01) (Example)
9. WTW Public Liability Accident Report Form (Example)
10. OHS-RT-GS_001 Notice of Inspection Checklist (DoL) (Rev. 01)
11. NOTICE OF INSPECTION (DoL)
12. BASIC PARTICULARS OF THE EMPLOYER (Example)
13. Person Responsible for First Aid Box
14. Section 8.2 (Branch Manager)
15. COID- W.As.30- Return of Earnings assessment
16. Letter of Good Standing-2020
17. HSP-001 Health & Safety Policy (Rev. 02)
18. THB COVID-19 Training - PDF
19. Worker COVID-19 Assessment Form (Training)
20. OHS-HL_010 COVID-19 Workplace Screening (Rev. 03) (per individual - per month) (Template)
21. OHS-HL_013 COVID-19 Compliance Officer (Rev. 02) 16(2) sign off
22. COVID-19 Risk Assessment - Retail (Rev. 2)
23. OHS-HL_010 COVID-19 Workplace Screening (Rev. 03) (all employees - per day) (Template)
24. Retail Safety Training: Department of Labour Inspections (OHS Act)
25. 5 - OHASA - B - POLICY - General Rules
26. 5 - OHASA - H - CHECKLIST - Daily Closing
27. 5 - OHASA - K - CHECKLIST - Monthly
1. TERRA FIRMA SOLUTIONS
2. Coricraft Smart Metering and Control: How to and Trouble shooting
3. Terra Firma escalation process
4. QUIZ: Terra Firma
5. Coricraft Timer Setting Guide
6. Maintenance Policy and Procedure
7. Maintenance Submission Document PBR Solutions
8. Maintenance Submission Document Lumbanisa
9. Property maintenance tracking sheet
10. Quiz: Maintenance Process policy
11. Steps for testing Alarm sensors and PIR
12. ADT Monthly alarm testing
13. Maintenance video - opening of stacker doors
14. The Impact of Store Maintenance on Customer Acquisition and Retention
15. PROCESS: submitting a maintenance request
16. Cori retail maintenance submission request template example
1. Copy of Policy and Procedure
2. Copy of RCS :Training link and Password
3. Copy of RCS Card Fraud Prevention
1. Zapper Tutorial
2. Claim form template
3. Coricraft Retail Policy_01 EOD_B. Petty Cash
4. OZOW
5. OZOW - How to confirm payment successful and to apply the payment to your sales order.
6. OZOW - How to send the Payment link to a Customer via SMS using the OZOW Dashboard (3)
7. Coricraft Retail Policy 01 EOD
8. EOD :Syspro
9. EOD:Recon Module
10. EOD: fixing errors
11. OZOW - EOD Procedure
12. Tapestry Account Details
13. How to EOD reprint
14. FNB Merchant Services - Payment Card Industry Data Security Standard Regulation Update
15. FNB-MerchantServices
16. FNB-Merchant_Services_Fraud_Prevention_Brochure
17. FNB HOW TO BANK TERMINALS
18. Pay Just Now: Only available in South Africa
19. Pay Just Now Sign Up
20. Pay Just Now Checkout
21. Pay Just Now Quicksight Training Guide
22. Pay Just Now OS Retail POS Add PayJustNow Payment to Sales Order
23. New Lesson
1. managing performance pdf
1. INTRODUCTION
2. 5.1Timekeeping Policy and Procedure
3. VIDEO: How to manage a chronically late employee
4. LATE COMING: Scenario 1
5. PROCESS – LATE COMING
6. Guide to delivering a warning
7. VIDEO: How to manage employee absenteeism
8. Process - Unauthorized /uncommunicated absence
9. PROCESS: ABSCONDMENT OR DESERTION
10. QUIZ: Absenteeism
11. Unauthorised absenteeism :absenteeism due to illness
12. Tips to reduce absenteeism in the workplace
13. 5.8 Salary Administration Policy
14. Payday Policy and procedure Salaried employees
15. 5.7 Payroll deductions policy
16. ER /IR Training Presentation
17. _1181340_ sales consultant report on Cori POS-20220720_130042-Meeting Recording
1. P&L Profit and Loss Statement : An introduction
2. Video: Working with the Order book Dashboard
3. Orderbook Dashboard
4. Understanding the Gross Profit Margin Formula
5. VIDEO: Gross profit
6. Orderbook dashboard Cont.
7. Leadtime Dashboard
8. Cost of sales definition
9. What to do when competitors enter your market
10. QUOTES - PROSPECTING (1)
11. How to work your quotes
12. Video :Profit and Loss
13. Profit and Loss statement
14. p and l recording start watching from 12:00
1. Customer Service Training
2. How to work with the Customer Care Support Team
3. How to: Factory Walk through
4. Customer Service Standard Agreement
5. Sundown rule
6. Effective Feedback Handling and Escalation Process
1. What is an RMA
2. Types of RMA'S
3. RMA Process
4. RMA Process flow
5. RMA Process Quiz
6. How to report Product , Factory or Warehouse issues
7. Link to RMA & Product Logging Process
8. RMA reason codes 2021
9. RMA REASON CODES LIST
1. The Importance of a Floorwalk
2. Floorwalk Checklist
3. Floorwalk Video Part 1
4. Floorwalk Video Part 2
1. Insurance claims Procedure
2. WTW Public Liability Accident Report Form
3. WTW Property Loss Claim Form
1. 10 Ways to Improve Your Problem-Solving Skills
2. 10 Exciting Activities to Supercharge Your Problem-Solving Skills
3. Copy of Best Time Management Techniques
4. Copy of How to Develop Your Attention to Detail Skills
5. Copy of Tips to find motivation
6. 10 Best tips for Excel
7. How to Work in Excel online
8. Coricraft Sharepoint Training Video
9. Quiz: Grammar test
10. How to create custom rules in Outlook _ Microsoft
11. Avaya-9608-User-Manual-v1
12. Avaya Telephone- How to Video
1. Copy of Orderbook Dashboard
2. Link to orderbook dashboard meeting
1. TFG TRADING CALENDAR 2023
2. Implementation of TFG Trading Calendar
1. TFG Money - T's & C's v3 02613
2. TFG Money - How-to-use your Employee Card
3. Tapestry Employee Cash Card FAQ - Employee Version 13 March 2023_Updated.docx
4. FICA Store Policy - Oct 2022 - Final
5. Tapestry_FICA Store Policy Dec 22 -Form
6. Tapestry store policies and procedures 2023
1. 1 – Service_Excellence_in_Stores_Intro_and_M1 (1)
2. 2 – Service_Excellence_in_Stores_M2
3. 3 – Service_Excellence_in_Stores_M3
4. 4 – Service_Excellence_in_Stores_M4
5. 5 – Service_Excellence_in_Stores_M5
6. 6 – Service_Excellence_in_Stores_M6
7. 7 – Service_Excellence_in_Stores_M7
8. 8 – Service_Excellence_in_Stores_M8
1. How to work with your Showroom Stock Plan
2. SS24 Showroom Stock Plan Update
3. Quiz: Understanding the SS24 Showroom Stock Plan
1. Video: The Power of Teamwork
2. Building a Successful Team
1. Training Survey

About this course

Free
298 lessons
3.5 hours of video content

Everything a new Showroom Manager needs to know

Course curriculum

Showroom Manager Job Profile

Group Contact List

Human Resources

Working with our business partners

EMT

How to set up a sales order correctly

SysPro

Trade Update

Microsoft teams-how to navigate ...

Admin Management

Inventory Management

Store Management Checklist

Health and Safety

Property Management

RCS

Cash Management

Performance management

Staff Management

Sales and Profitability

Customer Service

Unhappy Customer

Merchandise Management

Insurance claims

Upskill yourself

Order book dashboard

TFG Trading Calendar

TFG Policies

TFG Service excellence in stores

Seasonal Stock Planning

Team

Training Survey

About this course