Everything a new Showroom Manager needs to know

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Course curriculum

1. Store Manager Job Profile
1. CODE_OF_BEHAVIOUR
2. Schedule of Transgressions
3. 2.8 Drug testing consent
4. 6.6 Workplace smoking policy
5. 6.14 Computer, Internet and Email Usage Policy
6. 7.1 Annual Leave Policy
7. 8.3 Sexual and other Unlawful Harassment Policy
8. 8.20 Employee Incapacity Policy and Procedure - Work Performance
9. 8.27 Reverse charge policy
10. Pay day Policy
11. Social media Policy
12. 5.3 Termination Pay Policy
13. Clean Desk and clear screen policy
14. Retail Store Rules:
15. Grievance Policy and Procedure Guideline
16. Grievance discussion form
17. Lodgment of a grievance
18. Notice to attend a grievance hearing
19. Conflict of Interest and Gift Policy July 2021
20. ER Training
21. Employee Relations Quiz
22. Days Off Process
23. Working Hours Q&A Session 1
24. Days Off Process
25. Workplace Romance
26. Tapestry Store Policies and Procedures- Document Storage
27. How to update personal details on ESS
28. ESS: How to Submit Night Hours
29. Sales Consultant Performance Workflow
30. Retail Public Holiday Overtime
31. POPIA Guidelines
32. Abscondment Procedure
1. INTRODUCTION
2. 5.1Timekeeping Policy and Procedure
3. VIDEO: How to manage a chronically late employee
4. LATE COMING: Scenario 1
5. PROCESS – LATE COMING
6. Guide to delivering a warning
7. VIDEO: How to manage employee absenteeism
8. Process - Unauthorized /uncommunicated absence
9. PROCESS: ABSCONDMENT OR DESERTION
10. QUIZ: Absenteeism
11. Unauthorised absenteeism :absenteeism due to illness
12. Tips to reduce absenteeism in the workplace
13. 5.8 Salary Administration Policy
14. Payday Policy and procedure Salaried employees
15. 5.7 Payroll deductions policy
16. ER /IR Training Presentation
17. CoriReports: Sales Consultant Performance Report
1. managing performance pdf
1. Coricraft Retail Policy_03 Store Mgmt_A. Store Mgmt Checklist
2. Coricraft Retail Policy_01 Store Management - C. Showroom Monthly Sign-off
3. Trade update Meeting no 1
4. EMT Introduction
5. EMT Presentation
6. VIDEO: EMT Discussion video
7. Coricraft Retail Policy_01 Store Management - D. EMT Action Plan
8. Coricraft Retail Policy_01 Store Management - B. Store Handover Checklist
1. Coricraft Retail Policy_02 Effectively Setting up a Sales Order . B. Discounts
2. Effectively Setting Up a Sales Order: Discounts Coricraft Retail Policy Training
3. Understanding Frequently Used Discount Codes
4. Process: EFT Allocations
5. Video: Working with the Order book Dashboard
6. Link to orderbook dashboard meeting
7. Orderbook Dashboard
8. Orderbook dashboard Cont.
9. QUOTES - PROSPECTING (1)
10. How to work your quotes
11. Address Capturing and Truck Codes
12. OS Retail POS - My To-Do List Updated
1. P&L Profit and Loss Statement : An introduction
2. Understanding the Gross Profit Margin Formula
3. Profit and Loss statement
4. VIDEO: Gross profit
5. Video :Profit and Loss
6. Cost of sales definition
7. p and l recording start watching from 12:00
8. What to do when competitors enter your market
1. Sales Order Creation - Presentation
2. Keeping Customers Updated During the Order Process
3. Consumer Protection Act 68 of 2008
4. Electronic Communications and Transactions Act, 2002.
5. How to work with the Sales Order Checklist
6. Coricraft Retail Policy - Storage and Handling/Cancellation Fees
7. Storage and Handling/Cancellation Fee Quiz
8. Coricraft Retail Policy 04 Admin_20 Selling Tools - A.Quotes
1. What is an RMA
2. Types of RMA'S
3. RMA Process flow
4. RMA Process Quiz
5. RMA reason codes 2021
6. RMA REASON CODES LIST
1. Coricraft Retail Policy 04 Admin - A. EOD Cash up and Recon
2. EOD Variance Correction & Escalation
1. Zapper Tutorial
2. Claim form template
3. OZOW
4. OZOW - How to send the Payment link to a Customer via SMS using the OZOW Dashboard (3)
5. FNB Merchant Services - Payment Card Industry Data Security Standard Regulation Update
6. FNB-MerchantServices
7. FNB-Merchant_Services_Fraud_Prevention_Brochure
8. FNB HOW TO BANK TERMINALS
9. FNB Corporate Escalation Guide
10. Pay Just Now: Only available in South Africa
11. Pay Just Now Sign Up
12. Pay Just Now Checkout
13. Pay Just Now Merchant Portal
14. Pay Just Now OS Retail POS Add PayJustNow Payment to Sales Order
15. Pay Just Now - FAQs
16. Discovery Miles Benefit Guide
17. Discovery Miles - Home Network Benefit
18. Discovery Miles Training Guide
19. Quiz: Discovery Miles
20. TFG Tyme Bank Personal Loan
21. Quiz: TFG TymeBank Personal Loan
1. Refund Processing
2. Coricraft Retail Policy 01 Store Management 6. Refunds
3. QUIZ: Refunds
4. Creating a Credit Note for Direct Returns
1. Purpose of a Back Order Review
2. BOR Policy and Procedure
3. OPS POL 101 - BRX - Customer order Collections from Retail stores
4. VIDEO: How to - Create a Back Order Review
5. Back Order Review - system quiz
6. VIDEO: BRX Truck code
7. BOR Tips and Pointers
8. Customer collections
9. Pull SCT Picklist
10. Quiz: SCT picklist
11. Stock Management - Clearance Centre Guidelines
12. Purpose of Stocktake
13. 6 - Stock Movement - A - POLICY
14. Manual Order book - How to complete when offline (1)
15. 6 - Stock Movement - B - TEMPLATE - Manual Book Register
16. 6 - Stock Movement - D - MODULE - Adjustments
17. 6 - Stock Movement - C - TEMPLATE - Breakages F014 Form
18. What are the benefits of maintaining good stock management and a well-organised storeroom?
19. Coricraft Retail Policy_12 How to manage showroom inventory A. Stocktake Preparation
20. Coricraft Retail Policy_12 How to manage showroom inventory APPENDIX A Stocktake Issue Control
21. Coricraft Retail Policy_12 How to manage showroom inventory APPENDIX B Stocktake File Index
22. Coricraft Retail Policy_12 How to manage showroom inventory B. Conducting the Stocktake
23. Coricraft Retail Policy_12 How to manage showroom inventory APPENDIX A Stocktake Issue Control
24. Updated Process for Full Syspro Stock Take Selection to Exclude Cori Guard
25. Stock Take Quiz
26. OPS - 100 Placing orders Allowed Warehouses to place free stock and BO Review dd 2 Jul 2021
27. Coricraft Retail Policy_Weekly Sectional Count
28. Training - Weekly Sectional Count
1. Forms Media Objective/ Process
2. Showroom consumable list working document
3. QUIZ: Ordering from Forms Media
4. POS Ordering
5. Step by Step- Marketing Consumable Request
6. Regulation_Update
7. Coricraft Retail Policy_02 Non-Stock Movement_A. Expenses
8. VIDEO: Expenses
9. Showroom GL codes
10. Disable Chrome Password Saving
1. Purchase Order and GRN Process
2. VIDEO: How to - Create a Purchase Order
3. How to find a GL Code
4. How to - Load a Purchase Order : Non-Stocked Item
5. How to - Receive in a Purchase order - GRN
6. How to - RePrint a GRN Document
7. How to - Reverse a Incorrect Purchase Order that has been GRNd in.
8. Report: Check POs Not GRN’d by Warehouse
9. Syspro PO and GRN Recording
1. Elimination of Harassment Policy
2. EOH Recap 1
3. EOH Recap 2
4. EOH Recap 3
5. EOH Recap 4
6. EOH Recap 5
7. EOH Assessment
1. How to work with the Customer Care Support Team
2. OPS DBN - who to contact when
3. OPS JHB - who to contact when
4. OPS CT - who to contact when
5. OPS POL 107: Non-stock distribution
1. How to log out of Syspro 8 Correctly
2. How to add hoisting fee in Syspro 8
3. How to Add a SKU code to a Warehouse
4. How to Link a Protection SKU to Your Warehouse
5. Step by Step: How to link a Protection SKU to Your Warehouse
6. Maintenance Submission Request Process
7. How to Read Customer's Account
8. How to Read Customer's Account 2
1. How to use Microsoft Teams
2. Microsoft Teams Navigation - Cori Showrooms
1. Copy of Regulations - Environmental
2. Copy of Regulations - Ergonomics
3. Copy of Regulations - Driver Machinery
4. Copy of Regulations - Electrical Installation
5. Copy of Regulations - Electrical Machinery
6. Copy of Customer Injuries
7. OHS-RT-FA_001 Incident Report (Customer Injuries) (Rev. 01) (Blank Form)
8. OHS-RT-FA_001 Incident Report (Customer Injuries) (Rev. 01) (Example)
9. WTW Public Liability Accident Report Form (Example)
10. OHS-RT-GS_001 Notice of Inspection Checklist (DoL) (Rev. 01)
11. NOTICE OF INSPECTION (DoL)
12. BASIC PARTICULARS OF THE EMPLOYER (Example)
13. Person Responsible for First Aid Box
14. Section 8.2 (Branch Manager)
15. COID- W.As.30- Return of Earnings assessment
16. Letter of Good Standing-2020
17. HSP-001 Health & Safety Policy (Rev. 02)
18. THB COVID-19 Training - PDF
19. Worker COVID-19 Assessment Form (Training)
20. OHS-HL_010 COVID-19 Workplace Screening (Rev. 03) (per individual - per month) (Template)
21. OHS-HL_013 COVID-19 Compliance Officer (Rev. 02) 16(2) sign off
22. COVID-19 Risk Assessment - Retail (Rev. 2)
23. OHS-HL_010 COVID-19 Workplace Screening (Rev. 03) (all employees - per day) (Template)
24. Retail Safety Training: Department of Labour Inspections (OHS Act)
25. 5 - OHASA - B - POLICY - General Rules
26. 5 - OHASA - H - CHECKLIST - Daily Closing
27. 5 - OHASA - K - CHECKLIST - Monthly
28. Staying Safe in Peak Trade
1. TERRA FIRMA SOLUTIONS
2. Coricraft Smart Metering and Control: How to and Trouble shooting
3. Terra Firma escalation process
4. QUIZ: Terra Firma
5. Coricraft Timer Setting Guide
6. Maintenance Policy and Procedure
7. Maintenance Submission Document PBR Solutions
8. Maintenance Submission Document Lumbanisa
9. Property maintenance tracking sheet
10. Quiz: Maintenance Process policy
11. Steps for testing Alarm sensors and PIR
12. ADT Monthly alarm testing
13. Maintenance video - opening of stacker doors
14. The Impact of Store Maintenance on Customer Acquisition and Retention
15. PROCESS: submitting a maintenance request
16. Cori retail maintenance submission request template example
1. Customer Service Training
2. Customer Service Standard Agreement
3. Sundown rule
4. Effective Feedback Handling and Escalation Process
1. The Importance of a Floorwalk
2. Floorwalk Checklist
3. Floorwalk Video Part 1
4. Floorwalk Video Part 2
1. Insurance claims Procedure
2. WTW Public Liability Accident Report Form
3. WTW Property Loss Claim Form
4. Risk Support: Updated Process
5. How to Report Incidents
1. 10 Ways to Improve Your Problem-Solving Skills
2. 10 Exciting Activities to Supercharge Your Problem-Solving Skills
3. Copy of Best Time Management Techniques
4. Copy of How to Develop Your Attention to Detail Skills
5. Copy of Tips to find motivation
6. 10 Best tips for Excel
7. How to Work in Excel online
8. Coricraft Sharepoint Training Video
9. Quiz: Grammar test
10. How to create custom rules in Outlook _ Microsoft
11. Avaya-9608-User-Manual-v1
12. Avaya Telephone- How to Video
1. Implementation of TFG Trading Calendar
1. TFG Money - T's & C's v3 02613
2. TFG Money - How-to-use your Employee Card
3. Tapestry Employee Cash Card FAQ - Employee Version 13 March 2023_Updated.docx
4. FICA Store Policy - Oct 2022 - Final
5. Tapestry_FICA Store Policy Dec 22 -Form
6. POPIA
7. TFG Disciplinary Code
8. Warning Form Example
1. 1 – Service_Excellence_in_Stores_Intro_and_M1 (1)
2. 2 – Service_Excellence_in_Stores_M2
3. 3 – Service_Excellence_in_Stores_M3
4. 4 – Service_Excellence_in_Stores_M4
5. 5 – Service_Excellence_in_Stores_M5
6. 6 – Service_Excellence_in_Stores_M6
7. 7 – Service_Excellence_in_Stores_M7
8. 8 – Service_Excellence_in_Stores_M8
1. How to work with your Showroom Stock Plan
2. SS24 Showroom Stock Plan Update
3. Quiz: Understanding the SS24 Showroom Stock Plan
1. Video: The Power of Teamwork
2. Building a Successful Team
1. Training Survey
1. Coricraft Fabric Training – Manager’s In-Store Guide
2. Coricraft Fabric Training Guides
3. TFG Money Account - Managers In-Store Guide
4. TFG Money Account Presentation
5. TFG Money Account Video Assignment
6. Motion Furniture Manager's In-store Training Guide
7. Managers Training Guide_Checklist Motion Furniture
8. Managers_Guide_River_Range_
9. Limited Edition Quiz.
10. Limited_Edition_Quiz_Answer_Key
11. Motion_Recliner_Manager_Training_Guide
12. Forty Winks SleepSync Sales Manager Pack
13. Manager Guide_Granny Goose Lesson and Guide
1. Managers Guide Video Assignment Leather
2. Managers Guide Video Assignment Slipcover
3. Manager’s Guide Video Assignment Wood
4. Manager Training Guide_Florence 3 Seater
1. POPIA Guidelines
2. POPIA Store policies and procedures
3. POPIA_ Retail Managers
4. POPIA_Manager Guide
5. POPIA_ Quiz
6. POPIA_Quiz_Answer Key
1. FICA Compliance
2. How to become FICA Compliant
3. FICA Objection Handling
4. QUIZ: Understanding FICA
1. Cash Account Process and Controls - Clearing Cash Accounts
2. Cash Account to Customer Account Transfer
3. Write Off Process (Unreachable Customer)
4. Reinstatement Process
5. Compliance & Audit Requirements

About this course

Free
313 lessons
3.5 hours of video content

Everything a new Showroom Manager needs to know

Course curriculum

Showroom Manager Job Profile

Human Resources

Staff Management

Performance management

Store Management

Orderbook Management

Sales and Profitability

How to set up a sales order correctly

RMA and Customer Complaints

EOD and Banking

Cash Management

Returns and Refunds

Inventory Management

Admin Management

Purchase Orders and GRN

Elimination of Harassment Policy

Working with our business partners

SysPro

Microsoft teams-how to navigate ...

Health and Safety

Property Management

Customer Service

Merchandise Management

Insurance claims

Upskill yourself

TFG Trading Calendar

TFG Policies

TFG Service excellence in stores

Seasonal Stock Planning

Team

Training Survey

In store Training Guides

Video Assignment Guides

POPIA Compliance

FICA Compliance

Cash and Carry Accounts

About this course