Everything a new Showroom Manager needs to know

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Course curriculum

1. Store Manager Job Profile
1. CODE_OF_BEHAVIOUR
2. Schedule of Transgressions
3. 2.8 Drug testing consent
4. 6.6 Workplace smoking policy
5. 6.14 Computer, Internet and Email Usage Policy
6. 7.1 Annual Leave Policy
7. 8.3 Sexual and other Unlawful Harassment Policy
8. 8.20 Employee Incapacity Policy and Procedure - Work Performance
9. 8.27 Reverse charge policy
10. Pay day Policy
11. Social media Policy
12. 5.3 Termination Pay Policy
13. Clean Desk and clear screen policy
14. Retail Store Rules:
15. Grievance Policy and Procedure Guideline
16. Grievance discussion form
17. Lodgment of a grievance
18. Notice to attend a grievance hearing
19. Conflict of Interest and Gift Policy July 2021
20. ER Training
21. Employee Relations Quiz
22. Days Off Process
23. Working Hours Q&A Session 1
24. Days Off Process
25. Workplace Romance
26. Tapestry Store Policies and Procedures- Document Storage
27. How to become FICA Compliant
28. How to update personal details on ESS
29. ESS: How to Submit Night Hours
30. Sales Consultant Performance Workflow
31. Retail Public Holiday Overtime
32. POPIA Guidelines
1. Copy of Elimination of Harassment Policy
2. EOH Recap 1
3. EOH Recap 2
4. EOH Recap 3
5. EOH Recap 4
6. EOH Recap 5
7. EOH Assessment
1. How to work with the Customer Care Support Team
2. OPS DBN - who to contact when
3. OPS JHB - who to contact when
4. OPS CT - who to contact when
5. OPS POL 107: Non-stock distribution
1. EMT Presentation
2. VIDEO: EMT Discussion video
3. EMT Introduction
4. Coricraft Retail Policy_01 Store Management - D. EMT Action Plan
1. Sales Order Creation - Presentation
2. Keeping Customers Updated During the Order Process
3. Consumer Protection Act 68 of 2008
4. Electronic Communications and Transactions Act, 2002.
5. How to work with the Sales Order Checklist
6. Coricraft Retail Policy - Storage and Handling/Cancellation Fees
7. Storage and Handling/Cancellation Fee Quiz
8. Coricraft Retail Policy_02 Effectively Setting up a Sales Order . B. Discounts
9. Understanding Frequently Used Discount Codes
10. Coricraft Retail Policy 04 Admin_20 Selling Tools - A.Quotes
1. How to log out of Syspro 8 Correctly
2. How to add hoisting fee in Syspro 8
3. How to Add a SKU code to a Warehouse
4. How to Link a Protection SKU to Your Warehouse
5. Step by Step: How to link a Protection SKU to Your Warehouse
6. Maintenance Submission Request Process
7. How to find a GL Code
8. How to Read Customer's Account
9. How to Read Customer's Account 2
10. VIDEO: How to - Create a Purchase Order
11. How to load a Purchase Order : Non-Stocked Item
12. How to - Receive in a Purchase order - GRN
13. How to - RePrint a GRN Document
14. How to - Reverse a Incorrect Purchase Order that has been GRNd in.
1. Trade update Meeting no 1
1. How to use Microsoft Teams
2. Microsoft Teams Navigation - Cori Showrooms
1. Forms Media Objective/ Process
2. Showroom consumable list working document
3. QUIZ: Ordering from Forms Media
4. POS Ordering
5. Step by Step- Marketing Consumable Request
6. Regulation_Update
7. Coricraft Retail Policy_02 Non-Stock Movement_A. Expenses
8. VIDEO: Expenses
9. Showroom GL codes
10. Refresher - Reverse a Incorrect Purchase Order that has been GRNd in.
11. Disable Chrome Password Saving
1. Purpose of Stocktake
2. Purpose of a Back Order Review
3. BOR Policy and Procedure
4. BOR Tips and Pointers
5. VIDEO: How to - Create a Back Order Review
6. Back Order Review - system quiz
7. Stock Management - Clearance Centre Guidelines
8. Pull SCT Picklist
9. Quiz: SCT picklist
10. Customer collections
11. VIDEO: BRX Truck code
12. 6 - Stock Movement - A - POLICY
13. 6 - Stock Movement - B - TEMPLATE - Manual Book Register
14. 6 - Stock Movement - C - TEMPLATE - Breakages F014 Form
15. 6 - Stock Movement - D - MODULE - Adjustments
16. 6 - Stock Movement - E - TEMPLATE - Variance Sheet
17. 6 - Stock Movement - F - TEMPLATE - Sectionals Week 1
18. 6 - Stock Movement - F - TEMPLATE - Sectionals Week 3
19. 6 - Stock Movement - F - TEMPLATE - Sectionals Week 2
20. 6 - Stock Movement - F - TEMPLATE - Sectionals Week 4
21. What are the benefits of maintaining good stock management and a well-organised storeroom?
22. Syspro PO and GRN Recording
23. Manual Order book - How to complete when offline (1)
24. Coricraft Retail Policy_12 How to manage showroom inventory A. Stocktake Preparation
25. Coricraft Retail Policy_12 How to manage showroom inventory APPENDIX A Stocktake Issue Control
26. Coricraft Retail Policy_12 How to manage showroom inventory APPENDIX B Stocktake File Index
27. Coricraft Retail Policy_12 How to manage showroom inventory B. Conducting the Stocktake
28. Coricraft Retail Policy_12 How to manage showroom inventory APPENDIX A Stocktake Issue Control
29. Updated Process for Full Syspro Stock Take Selection to Exclude Cori Guard
30. Stock Take Quiz
31. Creating a Credit Note for Direct Returns
32. OPS - 100 Placing orders Allowed Warehouses to place free stock and BO Review dd 2 Jul 2021
33. OPS POL 101 - BRX - Customer order Collections from Retail stores
1. Coricraft Retail Policy_03 Store Mgmt_A. Store Mgmt Checklist
2. Coricraft Retail Policy_01 Store Management - B. Store Handover Checklist
3. Coricraft Retail Policy_01 Store Management - C. Showroom Monthly Sign-off
1. Copy of Regulations - Environmental
2. Copy of Regulations - Ergonomics
3. Copy of Regulations - Driver Machinery
4. Copy of Regulations - Electrical Installation
5. Copy of Regulations - Electrical Machinery
6. Copy of Customer Injuries
7. OHS-RT-FA_001 Incident Report (Customer Injuries) (Rev. 01) (Blank Form)
8. OHS-RT-FA_001 Incident Report (Customer Injuries) (Rev. 01) (Example)
9. WTW Public Liability Accident Report Form (Example)
10. OHS-RT-GS_001 Notice of Inspection Checklist (DoL) (Rev. 01)
11. NOTICE OF INSPECTION (DoL)
12. BASIC PARTICULARS OF THE EMPLOYER (Example)
13. Person Responsible for First Aid Box
14. Section 8.2 (Branch Manager)
15. COID- W.As.30- Return of Earnings assessment
16. Letter of Good Standing-2020
17. HSP-001 Health & Safety Policy (Rev. 02)
18. THB COVID-19 Training - PDF
19. Worker COVID-19 Assessment Form (Training)
20. OHS-HL_010 COVID-19 Workplace Screening (Rev. 03) (per individual - per month) (Template)
21. OHS-HL_013 COVID-19 Compliance Officer (Rev. 02) 16(2) sign off
22. COVID-19 Risk Assessment - Retail (Rev. 2)
23. OHS-HL_010 COVID-19 Workplace Screening (Rev. 03) (all employees - per day) (Template)
24. Retail Safety Training: Department of Labour Inspections (OHS Act)
25. 5 - OHASA - B - POLICY - General Rules
26. 5 - OHASA - H - CHECKLIST - Daily Closing
27. 5 - OHASA - K - CHECKLIST - Monthly
28. Staying Safe in Peak Trade
1. TERRA FIRMA SOLUTIONS
2. Coricraft Smart Metering and Control: How to and Trouble shooting
3. Terra Firma escalation process
4. QUIZ: Terra Firma
5. Coricraft Timer Setting Guide
6. Maintenance Policy and Procedure
7. Maintenance Submission Document PBR Solutions
8. Maintenance Submission Document Lumbanisa
9. Property maintenance tracking sheet
10. Quiz: Maintenance Process policy
11. Steps for testing Alarm sensors and PIR
12. ADT Monthly alarm testing
13. Maintenance video - opening of stacker doors
14. The Impact of Store Maintenance on Customer Acquisition and Retention
15. PROCESS: submitting a maintenance request
16. Cori retail maintenance submission request template example
1. Zapper Tutorial
2. Claim form template
3. OZOW
4. OZOW - How to send the Payment link to a Customer via SMS using the OZOW Dashboard (3)
5. FNB Merchant Services - Payment Card Industry Data Security Standard Regulation Update
6. FNB-MerchantServices
7. FNB-Merchant_Services_Fraud_Prevention_Brochure
8. FNB HOW TO BANK TERMINALS
9. FNB Corporate Escalation Guide
10. Pay Just Now: Only available in South Africa
11. Pay Just Now Sign Up
12. Pay Just Now Checkout
13. Pay Just Now Merchant Portal
14. Pay Just Now OS Retail POS Add PayJustNow Payment to Sales Order
15. Pay Just Now - FAQs
16. Discovery Miles Benefit Guide
17. Discovery Miles - Home Network Benefit
18. Discovery Miles Training Guide
19. Quiz: Discovery Miles
20. TFG Tyme Bank Personal Loan
21. Quiz: TFG TymeBank Personal Loan
1. managing performance pdf
1. INTRODUCTION
2. 5.1Timekeeping Policy and Procedure
3. VIDEO: How to manage a chronically late employee
4. LATE COMING: Scenario 1
5. PROCESS – LATE COMING
6. Guide to delivering a warning
7. VIDEO: How to manage employee absenteeism
8. Process - Unauthorized /uncommunicated absence
9. PROCESS: ABSCONDMENT OR DESERTION
10. QUIZ: Absenteeism
11. Unauthorised absenteeism :absenteeism due to illness
12. Tips to reduce absenteeism in the workplace
13. 5.8 Salary Administration Policy
14. Payday Policy and procedure Salaried employees
15. 5.7 Payroll deductions policy
16. ER /IR Training Presentation
17. CoriReports: Sales Consultant Performance Report
1. P&L Profit and Loss Statement : An introduction
2. Video: Working with the Order book Dashboard
3. Orderbook Dashboard
4. Orderbook dashboard Cont.
5. Understanding the Gross Profit Margin Formula
6. VIDEO: Gross profit
7. Leadtime Dashboard
8. Cost of sales definition
9. What to do when competitors enter your market
10. QUOTES - PROSPECTING (1)
11. How to work your quotes
12. Video :Profit and Loss
13. Profit and Loss statement
14. p and l recording start watching from 12:00
1. Customer Service Training
2. Customer Service Standard Agreement
3. Sundown rule
4. Effective Feedback Handling and Escalation Process
1. What is an RMA
2. Types of RMA'S
3. RMA Process flow
4. RMA Process Quiz
5. RMA reason codes 2021
6. RMA REASON CODES LIST
1. Refunds Training Presentation
2. Coricraft Retail Policy 01 Store Management 6. Refunds
3. QUIZ: Refunds
1. The Importance of a Floorwalk
2. Floorwalk Checklist
3. Floorwalk Video Part 1
4. Floorwalk Video Part 2
1. Insurance claims Procedure
2. WTW Public Liability Accident Report Form
3. WTW Property Loss Claim Form
4. Risk Support: Updated Process
5. How to Report Incidents
1. 10 Ways to Improve Your Problem-Solving Skills
2. 10 Exciting Activities to Supercharge Your Problem-Solving Skills
3. Copy of Best Time Management Techniques
4. Copy of How to Develop Your Attention to Detail Skills
5. Copy of Tips to find motivation
6. 10 Best tips for Excel
7. How to Work in Excel online
8. Coricraft Sharepoint Training Video
9. Quiz: Grammar test
10. How to create custom rules in Outlook _ Microsoft
11. Avaya-9608-User-Manual-v1
12. Avaya Telephone- How to Video
1. Copy of Orderbook Dashboard
2. Link to orderbook dashboard meeting
1. Implementation of TFG Trading Calendar
1. TFG Money - T's & C's v3 02613
2. TFG Money - How-to-use your Employee Card
3. Tapestry Employee Cash Card FAQ - Employee Version 13 March 2023_Updated.docx
4. FICA Store Policy - Oct 2022 - Final
5. Tapestry_FICA Store Policy Dec 22 -Form
6. FICA Objection Handling
7. POPIA
1. 1 – Service_Excellence_in_Stores_Intro_and_M1 (1)
2. 2 – Service_Excellence_in_Stores_M2
3. 3 – Service_Excellence_in_Stores_M3
4. 4 – Service_Excellence_in_Stores_M4
5. 5 – Service_Excellence_in_Stores_M5
6. 6 – Service_Excellence_in_Stores_M6
7. 7 – Service_Excellence_in_Stores_M7
8. 8 – Service_Excellence_in_Stores_M8
1. How to work with your Showroom Stock Plan
2. SS24 Showroom Stock Plan Update
3. Quiz: Understanding the SS24 Showroom Stock Plan
1. Video: The Power of Teamwork
2. Building a Successful Team
1. Training Survey
1. Coricraft Fabric Training – Manager’s In-Store Guide
2. Coricraft Fabric Training Guides
3. TFG Money Account - Managers In-Store Guide
4. TFG Money Account Presentation
5. TFG Money Account Video Assignment
6. Motion Furniture Manager's In-store Training Guide
7. Managers Training Guide_Checklist Motion Furniture
8. Managers_Guide_River_Range_
9. Limited Edition Quiz.
10. Limited_Edition_Quiz_Answer_Key
11. Motion_Recliner_Manager_Training_Guide
1. Managers Guide Video Assignment Leather
2. Managers Guide Video Assignment Slipcover
3. Manager’s Guide Video Assignment Wood
4. Manager Training Guide_Florence 3 Seater

About this course

Free
293 lessons
3.5 hours of video content

Everything a new Showroom Manager needs to know

Course curriculum

Showroom Manager Job Profile

Human Resources

Elimination of Harassment Policy

Working with our business partners

EMT

How to set up a sales order correctly

SysPro

Trade Update

Microsoft teams-how to navigate ...

Admin Management

Inventory Management

Store Management Checklist

Health and Safety

Property Management

Cash Management

Performance management

Staff Management

Sales and Profitability

Customer Service

Unhappy Customer

REFUNDS

Merchandise Management

Insurance claims

Upskill yourself

Order book dashboard

TFG Trading Calendar

TFG Policies

TFG Service excellence in stores

Seasonal Stock Planning

Team

Training Survey

In store Training Guides

Video Assignment Guides

About this course