Customer Service

Customer support is more than just providing answers; it's an important part of the promise your brand makes to its customers.

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Course curriculum

1. Introduction
2. What will we cover?
3. Rate Yourself
1. What is good customer service?
2. Qualities: What makes for excellent customer service? Resolution
3. Control
4. Speed
5. Structure
6. Attentiveness
7. Stories
8. Communication
9. Intentionality
1. Why Customer Service Matters?
2. What did you learn?
1. How to communicate effectively with customers
2. What did you learn?
1. What is Personal Accountability
2. How to Develop Personal Accountability
3. What have you learned?
1. Identifying Customer Needs
2. Customer Needs Analysis
3. Good Examples to Meet Customer Needs
4. Final thoughts on Customer Need Analysis
5. What have you learned?
1. What is Customer Feedback?
2. Why is Customer Feedback Important?
3. Benefits of Customer Feedback
4. Good Customer Service - let your customers know you appreciate them
5. What is Customer Complaints?
6. Importance & Benefits of Customer Complaints
7. What Should I Do If a Customer Complains?
8. Dealing with unhappy customers
9. Test your knowledge
1. Training and Development in Customer Service
2. The Objectives of Training in Customer Service
3. Benefits of Training
4. What would you prefer?
1. Why It’s Important To Build Customer Relationships
2. How to build Customer Relationships
3. What would you do?