Course curriculum

    1. Introduction

    2. What will we cover?

    3. Rate Yourself

    1. What is good customer service?

    2. Good customer service definition: Unpacking five timeless sources

    3. Qualities: What makes for excellent customer service? Resolution

    4. Control

    5. Speed

    6. Structure

    7. Attentiveness

    8. Stories

    9. Communication

    10. Intentionality

    11. Personalisation

    12. Dedication

    13. Growth

    14. Test your knowledge

    1. Why Customer Service Matters?

    2. What did you learn?

    1. How to communicate effectively with customers

    2. What did you lean?

    1. What Is Personal Accountability?

    2. The Benefits of Personal Accountability

    3. How to Develope Personal Accountability

    4. What have you learned?

    1. Why is it Important to Identify Customer Needs?

    2. How to Identify Customer Needs?

    3. What is the Customer Needs Analysis?

    4. Types of Customer Needs

    5. Good Examples to Meet Customer Needs

    6. Final thoughts on Customer Need Analysis

    7. What have you learned?

About this course

  • $35.00
  • 56 lessons
  • 0.5 hours of video content