Customer Service
Customer support is more than just providing answers; it's an important part of the promise your brand makes to its customers.
Introduction
What will we cover?
Rate Yourself
What is good customer service?
Good customer service definition: Unpacking five timeless sources
Qualities: What makes for excellent customer service? Resolution
Control
Speed
Structure
Attentiveness
Stories
Communication
Intentionality
Personalisation
Dedication
Growth
Test your knowledge
Why Customer Service Matters?
What did you learn?
How to communicate effectively with customers
What did you lean?
What Is Personal Accountability?
The Benefits of Personal Accountability
How to Develope Personal Accountability
What have you learned?
Why is it Important to Identify Customer Needs?
How to Identify Customer Needs?
What is the Customer Needs Analysis?
Types of Customer Needs
Good Examples to Meet Customer Needs
Final thoughts on Customer Need Analysis
What have you learned?