Course curriculum

    1. Welcome from RCA

    2. The WHY behind this Course

    3. Additional Information

    1. Why we do what we do

    2. Assessment: Why we do what we do

    3. Organisational Values and Behaviours

    4. Activity: Understanding your Organisational Values

    5. Roles and Skills of a Manager

    6. Types of Managers

    7. Activity: What Type of Manager Are You?

    8. Styles of Management

    9. Activity: Identifying your own Management Style

    10. Module 2: Assessment

    1. Leadership vs Management

    2. Activity: Manager or Leader?

    3. The Five Levels of Leadership

    4. Module 3: Assessment

    1. Attributes & Attitudes of Effective Managers

    2. The Challenges of Managing People

    3. Managing People

    4. Activity: Understanding your approach

    5. Management by Walking Around

    6. Module 4: Assessment

    1. Managing New Staff

    2. Problem Solving

    3. Activity: Problem Solving in your Context

    4. Maintaining Team Cohesion

    5. Maintaining Team Motivation

    6. Activity: Maintaining and increasing your team's motivation

    7. Module 5: Assessment

    1. Dealing with Burn Out

    2. Culture Development

    3. Activity: Defining your organisational culture

    4. Developing Empathy

    5. Activity: Empathizing with Staff

About this course

  • Free
  • 37 lessons
  • 0 hours of video content