Course Overview


Course curriculum

    1. Welcome from RCA

    1. Service Culture: An Introduction

    2. Developing a Customer Focused Culture

    3. Module 1 Assessment

    4. Activity: The Culture in your Company

    1. Introducing the 3 Relationships

    2. The Three Relationships in Hospitality: Why they are Important.

    3. 5 Key Human Needs

    4. Rating My Relationships

    5. Activity: Rating My Relationships

    1. The Foundations of a Healthy Colleague Relationship

    2. Applying the 5 Needs

    3. Building Colleague Relationships

    4. Introducing the next video...

    5. How to Reduce Conflict

    6. A Moment of Honesty

    7. Understanding Conflict

    1. The Foundations of a Healthy Customer Relationship

    2. Applying the 5 Needs

    3. Being the Customer's Favourite rather than the Best

    4. Customer Relations Questions

    5. Customer Information

    6. The Importance of Customer Information

    1. The Product Relationship

    2. 4 P's of Selling

    3. 4 P's of Selling

    4. Questions on Selling

    5. Selling Exercise

About this course

  • Free
  • 28 lessons
  • 0.5 hours of video content

Pricing

Quoted fees are per individual learner. Should you wish to enroll multiple individuals, please click on the link below.

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