Conflict Management

You will learn how to identify conflict and understand the different types of conflict that occur.

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Course curriculum

1. Welcome
2. What will you learn?
1. Conflict Management Defined
2. What is your Conflict Management Style?
3. Your Management Style Results
4. Test Your Knowledge
1. Types of Conflict
2. Types of Conflict Quiz
1. What Are Conflict Management Skills?
2. Why Employers Value Conflict Management Skills
3. Types of Conflict Management Skills
4. A Few Additional Skills: Understand body language
5. Be impartial
6. Be open to discussion
7. Have patience
8. Conflict Management Skills Test
1. Positives of Conflict
2. Negatives of Conflict
3. Test Your Knowledge
1. Conflict Management Techniques
2. Conflict Resolution Techniques
3. Conflict Stimulation Techniques
4. Test Your Knowledge Quiz
1. Tips for Resolving Conflict Situations
2. Test Your Knowledge
1. Types of Conflict
2. Test Your Knowledge
1. Stages of Conflict
2. Stages of Conflict Quiz
1. Conflict Management Strategies
2. Test Your Knowledge
1. Action plan for Conflict Situations
2. Creating an Action Plan for Addressing Conflict
3. Action Plan Assignment
1. Positive Communication Skills
2. Effective Communication For Conflict Resolution
3. Test Your Knowledge
1. Building Rapport
2. Test Your Knowledge
1. Developing Empathy
2. How Is Empathy Developed?
3. Factors of Empathy Development
4. Why Work on Your Empathy Skills?
5. 8 Strategies to Develop Empathy
6. Test Your Knowledge
1. What is Anger and How to Manage it
2. Test Your Knowledge
1. Well Done!