Course curriculum

  • 1

    Overview

    • Introduction

  • 2

    SOP: Guest Room Procedures

    • SOP: Guest Room Procedures

    • Acknowledgement of Standard

  • 3

    SOP: Room and Turndown Service

    • SOP: Room and Turndown Service

    • Acknowledgement of Standard

  • 4

    Supervisor Training

    • Supervisor Training: How to assign Rooms to Room Attendants

  • 5

    Attendant Training

    • Room and Turndown Attendant Training